Frequently Asked Questions

How do I sign up for Cong Caphe Stars Loyalty Rewards?
You can easily sign up for Cong Caphe Stars Loyalty Rewards by visiting and following the simple steps to create your account.

Can I sign up in-store?
Currently, in-store sign-ups are not available. However, you can easily sign up by scanning the QR code in-store directly on your smartphone.

How do I earn Cong Caphe Stars?
For every dollar spent (before tax) at participating Cong Caphe stores in Canada, you'll earn one Cong Caphe Star. Simply provide your name or phone number during your purchase to accrue stars.

Do I get any special perks for my birthday?
Absolutely! As part of our loyalty program, you'll receive a free birthday drink on us. Just let our barista know it's your special day when you visit one of our participating stores. Your birthday must be added to your profile after creating your Loyalty Rewards profile.

How long are my Cong Caphe Stars valid for?
Stars never expire, although terms may be subject to change at the discretion of Cong Caphe.

Can I convert my Cong Caphe Stars into cash or any other form of payment?
Cong Caphe Stars cannot be converted into cash and do not hold any monetary value. They are exclusively designed for use within our loyalty program to unlock rewards and benefits.

Where can I redeem my Cong Caphe Stars?
Cong Caphe Stars can only be redeemed at participating Cong Caphe stores in Canada. Check our website for a list of eligible locations.

Currently Stars are only eligible for redemption at 424 Bloor St W. Toronto.

How do I keep track of my Cong Caphe Stars balance?
You can easily monitor your Cong Caphe Stars balance through your Loyalty Rewards profile at Simply log in to your account to view your current star count and track your progress towards rewards.

Can I transfer my Cong Caphe Stars to someone else?
Cong Caphe Stars are non-transferable and can only be used by the account holder who earned them.

Is there a limit to how many Cong Caphe Stars I can earn?
There's no limit to how many Cong Caphe Stars you can earn! The more you spend at our participating stores, the more stars you'll accumulate, unlocking even greater rewards.

Stay informed of promotions, where you may have the opportunity to earn more stars!

What if I forgot to provide my phone number at the cash register?
Simply let our staff know right away while you're still in the store, and we'll be happy to assist you in ensuring that your purchase is properly credited to your Loyalty Rewards account.

Can I use my Cong Caphe Stars for online purchases or delivery orders?
At the moment, Cong Caphe Stars can only be redeemed for in-store purchases at participating locations. We're constantly working to enhance our loyalty program, so stay tuned for any updates regarding online redemption options.

How do I redeem my Cong Caphe Stars?
Here's how you can use your Cong Caphe Stars to unlock fantastic rewards:
25 stars: Extra shot or milk substitute
100 stars: Snack Item, Classic Phin, Pho Coffee, or Teas
200 stars: Signature Smoothies, Vietnam Local Drinks, or Banh Mi
500 stars: Select Cong Caphe merchandise (up to $30)

I have more questions or need assistance with my loyalty account. How can I get help?
If you have any further questions or need assistance with your Cong Caphe Stars loyalty account, please reach out to our customer support team at Our team will be happy to assist you!